What is Field service management software?

The Software which facilitates Field Service industries and organization to get a better hold of their business by using many features such as:

  • Job Dispatching
  • Invoicing & Billing
  • Quotations/Estimations
  • Job Scheduling and appointment management
  • Inventory Management, Accounting
  • Reports and analytical insight charts
  • Job Time Tracker
  • Client Call history and Service Tracking
  • Payment Collection On The Field
  • Electronic Signature and Customer Portal

Yes, this is what a field service management software is, equipped with all these features Field Service Software improves overall operations of a Field Service business for both back office and field force.

There are many challenges which are pretty common amongst the Field Service providers :

  1. Communication and co-ordination lack between back office and field workers.
  2. Managing resources and absence of intelligent dispatch mechanism to handle the workload.
  3. Not able to collect digital data and run reports to continuous improvisation.

Field Service management software solves all these issues and helps you move on to a smoother and highly efficient operational platform.

Which Field Service Management software can help you grow your business?

Before getting into the details of this question the primary responsibility will be to identify our own needs and expectations from a Field service management software.

Let's try and find out how can we identify our needs and map them to the expectations from a Field service management software.

Write down your all your needs, try and find out what is that which is holding back your business and figure out how a field service management can help you with all this.

Make sure you have invested some time browsing the features of the Software before opting onto it. Most software provides a free trial period.

So it is of utmost importance that before moving on to Paid subscription with Software be assured that you did a trial of the software and confirmed all the needs you have identified are fulfilled.

Once you're happy with the features of the Software it is now time to start rock and roll, use all these empowering tools of the FSM to start your journey towards the "Growth", just like the many and many Field Service Businesses who are already using the field service management software.

What is the most important criteria for a Field Service Company to opt for a Field Service Management Software?

As per the number of surveys and analytics, the most important factor which should be taken into consideration by Field Service Companies before choosing the Field Service Management software is the cost involved.

Often when switching to a digital platform and start using the Field Service Software company comes under the influence of the cost involved and it impacts on their overall operational model.

No company will be able to make most of the Software to increase it's operation and revenue if it's coming with a heavy monthly or annual cost.

Thus it's more than critical to be choosing software which is a combination of both i.e. affordable and has sound & quality features as well as performance.

We have prepared a list of Top 10 Field Service Management Softwares in the market and with the help of a Table where we have tried to show all the necessary comparisons including cost and features too.

Top 10 Best WorkForce Management Software In 2024

Looking for Field service management software? Use this guide from the Field service Club to choose Best field service management software.

Comparison of Top Field Service Management Software Click Here To View Products List

Workforce Management Features field service management softwareEyeOnTask field service management softwarejobber field service management softwaremHelpDesk field service management softwareService Titan field service management softwareSales force Field Service field service management softwareGeoOp field service management softwareService Max field service management softwareIFS field service management softwareOracle Field Service
Overall Rating 4.4 4.3 4.1 3.9 4 3.8 3.8 4 3.8
Popularity(traffic+trends) 4.5 4.5 4 3.8 4 3.8 3.7 4.2 4
Ease of Use 4.5 4.5 4.3 4.1 4 4.1 4 4.3 5
Pricing score 4.8 4.3 3.9 3.6 4 4 3.8 4.3 3
Mobile App 3.75 3.75 3.6 3.65 3.7 3.7 3.5 3.5 3.5
Customer Support 4.8 4.6 4.4 4.2 4.1 4.3 4.1 4.2 3
Features 4.6 4.6 4.6 4.3 4.3 3.4 3.9 3.5 4.6
Work order management
Job Scheduling
Job Dispatching
Estimates & Quotes
Billing & Invoicing
Time Tracking
Inventory Management
GPS tracking and Live map routing
Asset management/ Equipment management
Contract management
Expenses management
Appointment management
Audit management
CRM (Lead/ Request/ Booking)
Employee Time sheet
Reporting & Analytics
Job Automation or recurring
Calendar with drag and drop
Payment collection in the field
Offline access for mobile app
Customer web portal
Customer mobile app
Third party integration
Call history/ Service history
Electronic signature
User access permission
Real time chat
Reminder
Custom Template (Email, job card)
Purchase order supplier management
Geofencing
Multi Location Inventory
Total features - 32 30 30 30 28 28 22 25 23 30

Identify who is the backbone of the business, aren't they are your field workers?

For every Field Service Industry, a most integral and important part of the business is their Field Workers i.e the Field Force because they are the one who are going to deliver it all you have on the Client's site.

And to make the field force empowered, we must take care of them and their needs while they are out on the field working for the Company only.

Most Field Service management software provides next-generation Field Mobile apps. These mobile apps for field workers are designed to deal with all the issues which a fieldworker can face while they are working on site.

They also provide many features which help Field Worker to gather more details, streamline their workflow, enables them to get quick help from home office, capture client signatures & feedbacks and many more.

With the introduction of these powerful field mobile apps, you can empower your field force to carry out the jobs more effectively and efficiently.

For companies who are already using a system a smoother migration is of utmost importance:

Before choosing a better and more efficient system to manage your Field service business you must focus on how easily and smoothly your existing data can be migrated to new Field Service Management Software.

If we try to overlook this migration part then there is a big possibility that you may end up losing your existing data OR can not fully utilize the new system due to incomplete data migration.

Modern day's Field Service Management Softwares do provide tools which can be used to migrate all the existing data of your company whether it is in any documents file or residing in another software.

Thus before selecting a Field Service Management Software for your Field Service business, you must check of available migration tools and facilities provided by the software.

At last we would like to conclude with the words that the Software which can provide all the essential features and flexibilities of using the Software at an affordable cost for your Business is the best Field Service Management Software.