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mhelpdesk

Field Service Software

4.1

Visit Website mhelpdesk_wesite

About mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connection. this enables field technicians to get all essential job information directly from their mobile device. additionally, mhelpdesk gives users access to employee schedules, making it easier to dispatch and notify field workers. Read more

mhelpdesk Overall Ratings

Overall

4.1

Popularity

Ease of use

4.3

Pricing score

3.9

Mobile App

3.6

Customer support

4.4

Features

4.6

mhelpdesk Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Time Tracking

Inventory Management

GPS tracking and Live map routing

Asset management/ Equipment management

Contract management

Appointment management

Audit management

CRM (Lead/ Request/ Booking)

Employee Time sheet

Reporting & Analytics

Job Automation or recurring

Calendar with drag and drop

Payment collection in the field

Offline access for mobile app

Customer web portal

Customer mobile app

Third party integration

Call history/ Service history

Electronic signature

User access permission

Reminder

Custom Template (Email and job card)

Purchase order supplier management

Geofencing

Multi Location Inventory

mhelpdesk Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.3

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

GetApp

Software Rating site

Overall

4.3

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Software Advice

Software Rating site

Overall

4.3

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Trust Radius

Software Rating site

Overall

4.2

Pros

mHelpDesk can be used to initiate work orders, track them, update them, and know when they have been completed without a log of phone calls or emails being necessary.
Trust Radius

Cons

mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
Trust Radius

Software Rating site

Overall

4.0

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2