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Sales-Force

Field Service Software

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About Sales-Force

Salesforce field service software helps field services teams by providing a connected experience. in addition to elevating employee interactions and exceeding customer expectations, it connects the back office to the field. to make every moment special, engage clients on their preferred digital channel with real-time appointment updates, information about mobile workers, and virtual troubleshooting. with Salesforces’s field service lightning organizations may create work orders, access knowledge articl... Salesforce field service software helps field services teams by providing a connected experience. in addition to elevating employee interactions and exceeding customer expectations, it connects the back office to the field. to make every moment special, engage clients on their preferred digital channel with real-time appointment updates, information about mobile workers, and virtual troubleshooting. with Salesforces’s field service lightning organizations may create work orders, access knowledge articles, and monitor sla compliance while on the job site thanks to field service operations tools. the platform has sophisticated schedule optimization features that, depending on factors like location, skill level, availability, and other rules that may be customized, automatically assign tasks to the right resource. the software also tracks workers and equipment. Read more

Sales-Force Overall Ratings

Overall

Popularity

Ease of use

Pricing score

Mobile App

3.7

Customer support

4.1

Features

4.3

Sales-Force Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Time Tracking

Inventory Management

GPS tracking and Live map routing

Asset management/ Equipment management

Contract management

Expenses management

Appointment management

CRM (Lead/ Request/ Booking)

Employee Time sheet

Reporting & Analytics

Job Automation or recurring

Calendar with drag and drop

Payment collection in the field

Customer web portal

Customer mobile app

Third party integration

Call history/ Service history

Electronic signature

Reminder

Custom Template (Email and job card)

Purchase order supplier management

Geofencing

Multi Location Inventory

Sales-Force Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.5

Pros

Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Capterra

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product.
Capterra

GetApp

Software Rating site

Overall

4.2

Pros

Field Service Lighting is by far a great product. It keeps all my files separate and organized.
GetApp

Cons

Customizing the system is difficult without in depth training.
GetApp

Software Advice

Software Rating site

Overall

4.5

Pros

Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!
Software Advice

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!
Software Advice

Trust Radius

Software Rating site

Overall

3.05

Pros

They apparently have an excellent sales team.
Trust Radius

Cons

Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
Trust Radius

Software Rating site

Overall

4.1

Pros

The intelligent scheduling capabilities of Salesforce Field Service stand out as one of its best features. It takes into account various factors such as technician skills, availability, location, and customer preferences to optimize scheduling and assign the most suitable resource to each job.
G2

Cons