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Service-titan

Field Service Software

3.9

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About Service-titan

ServiceTitan includes industry best practices to assist you in streamlining operations, increasing sales, delivering a better customer experience, lowering expenses, and managing your business more efficiently. it is used by the top service companies in the globe and is trusted by over 100,000 professionals. servicetitan is a robust yet user-friendly platform that combines scheduling, dispatch, billing, sales, marketing, reporting, and more in a mobile environment. it made field services business operatio... ServiceTitan includes industry best practices to assist you in streamlining operations, increasing sales, delivering a better customer experience, lowering expenses, and managing your business more efficiently. it is used by the top service companies in the globe and is trusted by over 100,000 professionals. servicetitan is a robust yet user-friendly platform that combines scheduling, dispatch, billing, sales, marketing, reporting, and more in a mobile environment. it made field services business operations simple with job booking, smooth tech communication, sophisticated reporting, call recording and tracking, paperless invoicing, amazing visual sales tools, the ability to accept credit cards on the go, and much more. Read more

Service-titan Overall Ratings

Overall

3.9

Popularity

3.8

Ease of use

4.1

Pricing score

3.6

Mobile App

3.65

Customer support

4.2

Features

4.3

Service-titan Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Time Tracking

Inventory Management

GPS tracking and Live map routing

Asset management/ Equipment management

Contract management

Appointment management

Audit management

CRM (Lead/ Request/ Booking)

Employee Time sheet

Reporting & Analytics

Job Automation or recurring

Calendar with drag and drop

Payment collection in the field

Customer web portal

Customer mobile app

Third party integration

Call history/ Service history

Electronic signature

Reminder

Custom Template (Email and job card)

Purchase order supplier management

Geofencing

Multi Location Inventory

Service-titan Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.3

Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra

Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra

GetApp

Software Rating site

Overall

4.3

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp

Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp

Software Advice

Software Rating site

Overall

4.3

Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice

Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice

Trust Radius

Software Rating site

Overall

3.8

Pros

Initial Scheduling, Price Book
Trust Radius

Cons

Quickbooks integration, Emergency Customer service availability
Trust Radius

Software Rating site

Overall

4.4

Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2

Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2