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Service-max

Field Service Software

3.8

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About Service-max

Servicemax is one of the best field service management software. it has over 50 technicians who provide flawless field service, and they optimise every aspect of their end-to-end field service operations, including: workforce optimisation, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication. The goal of Servicemax is to provide customers with asset-centric field service management software that enables them to keep the world go... Servicemax is one of the best field service management software. it has over 50 technicians who provide flawless field service, and they optimise every aspect of their end-to-end field service operations, including: workforce optimisation, advanced scheduling & dispatch, parts logistics, inventory & depot repair, installed base, entitlements & real-time communication. The goal of Servicemax is to provide customers with asset-centric field service management software that enables them to keep the world going. customers from many industries use servicemax to manage service complexity, support faster growth, and operate more lucrative, outcome-focused organisations by optimising their field service operations. Read more

Service-max Overall Ratings

Overall

3.8

Popularity

3.7

Ease of use

Pricing score

3.8

Mobile App

3.5

Customer support

4.1

Features

3.9

Service-max Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Inventory Management

GPS tracking and Live map routing

Asset management/ Equipment management

Contract management

Appointment management

Audit management

CRM (Lead/ Request/ Booking)

Employee Time sheet

Reporting & Analytics

Job Automation or recurring

Calendar with drag and drop

Payment collection in the field

Offline access for mobile app

Customer mobile app

Third party integration

Call history/ Service history

Electronic signature

Reminder

Custom Template (Email and job card)

Multi Location Inventory

Service-max Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.2

Pros

So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra

Cons

ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra

GetApp

Software Rating site

Overall

4.2

Pros

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp

Cons

The only real negative point to Servicemax is the resource hunger.
GetApp

Software Advice

Software Rating site

Overall

4.2

Pros

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice

Cons

We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice

Trust Radius

Software Rating site

Overall

2.5

Pros

Drastically expanding the time it takes to perform essential job functions
Trust Radius

Cons

ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius