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Successware

Field Service Software

3.4

Visit Website Successware_wesite

About Successware

Successware is a cloud-based field business management software that is specially designed to run the operations of small and medium-sized trade industries. Its CRM module gives you unparalleled support in organizing all your customer information, understanding their work preferences, and providing personalized services. With this software, you are able to build strong relationships with customers and increase their satisfaction. This software also teaches you to use various reporting and analytics tools, wh... Successware is a cloud-based field business management software that is specially designed to run the operations of small and medium-sized trade industries. Its CRM module gives you unparalleled support in organizing all your customer information, understanding their work preferences, and providing personalized services. With this software, you are able to build strong relationships with customers and increase their satisfaction. This software also teaches you to use various reporting and analytics tools, which help you greatly in analyzing business performance, identifying customer trends, and making data-driven decisions. Another advantage of using it is that you can also increase your customer base by using strong marketing tools based on customer insights. This software is mainly suitable for field businesses like HVAC, Plumbing, Electrical service, Chimney sweep software, Solar services. Read more

Successware Overall Ratings

Overall

3.4

Popularity

3.8

Ease of use

3.6

Pricing score

4.0

Mobile App

2.6

Customer support

4.3

Features

2.6

Successware Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Time Tracking

Inventory Management

GPS tracking and Live map routing

CRM (Lead/ Request/ Booking)

Reporting & Analytics

Payment collection in the field

Third party integration

Call history/ Service history

Electronic signature

Reminder

Custom Template (Email & job card)

Purchase order supplier management

Successware Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.1

Pros

I really like to have all aspects of the job coordinated within SW21. From the scheduling, to the billing, to the vendor invoices, it all ties together centered around the job. I think the accounting program within SW21 is very efficient.
Capterra

Cons

There are a few small things I would like to see tweeked but not enough to have called about it. For the most part, I am very happy with the program.
Capterra

GetApp

Software Rating site

Overall

4.1

Pros

Love the ability for the employees in the field and in the office to share and enter data.
GetApp

Cons

There are some limitations within the boundaries of the developers who created the software. Such as we've had problems adding simple HTML img tags to the automated Successware21 customer emails.
GetApp

Software Advice

Software Rating site

Overall

4.1

Pros

I have been using this software for my company's service-based business, and I can confidently say that it helps lots to manage my operations. The software allows me to effortlessly create and manage appointments, assign jobs to technicians, and track their progress in real-time.
Software Advice

Cons