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Smart Service

Field Service Software

3.2

Visit Website Smart Service_wesite

About Smart Service

Smart Service is a powerful and modern field service management (FSM) software designed with the needs of small and medium businesses in mind. The software specifically provides real-time information, guidance, and resources to field technicians so they can deliver their services timely and accurately. Smart Service automates all types of field operations, saving time and resources for businesses. The Purchase Order Supplier Management feature allows businesses to effectively manage purchase orders with supp... Smart Service is a powerful and modern field service management (FSM) software designed with the needs of small and medium businesses in mind. The software specifically provides real-time information, guidance, and resources to field technicians so they can deliver their services timely and accurately. Smart Service automates all types of field operations, saving time and resources for businesses. The Purchase Order Supplier Management feature allows businesses to effectively manage purchase orders with suppliers. The Custom Template feature allows businesses to create custom templates for emails and job cards. Read more

Smart Service Overall Ratings

Overall

3.2

Popularity

4.1

Ease of use

4.2

Pricing score

4.2

Customer support

4.3

Features

2.8

Smart Service Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Time Tracking

Inventory Management

GPS tracking and Live map routing

Appointment management

CRM (Lead/ Request/ Booking)

Employee Time sheet

Job Automation or recurring

Payment collection in the field

Customer mobile app

Call history/ Service history

Electronic signature

Custom Template (Email & job card)

Purchase order supplier management

Smart Service Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.3

Pros

The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Capterra

Cons

I bought it out right paid on it for three years and it was worthless to me on the old computer. They didn’t even have anybody that could give me a password to open it up.
Capterra

GetApp

Software Rating site

Overall

4.3

Pros

Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
GetApp

Cons

My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
GetApp

Software Advice

Software Rating site

Overall

4.3

Pros

Smart Service has streamlined and simplified our scheduling processes, service and billing. It has cut my paperwork down by half, allowing me to get other business tasks done that were going by the wayside.
Software Advice

Cons

The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.
Software Advice

Software Rating site

Overall

4.2

Pros

Their customer service is so helpful. They go above and beyond to solve our issues. The software itself is so functional, ease of use is undeniable.
G2

Cons