Go Back

Simpro

Field Service Software

3.2

Visit Website Simpro_wesite

About Simpro

Simpro field service software is an easy-to-operate, modern platform that helps businesses such as plumbing, electrical, and fire protection manage their field services with efficiency and organizational agility. The software is specifically designed for field businesses that want to digitize their work processes and aim to improve the customer experience. Simpro allows businesses to organize large, medium, and small projects. The software manages the various phases of a project seamlessly, including plannin... Simpro field service software is an easy-to-operate, modern platform that helps businesses such as plumbing, electrical, and fire protection manage their field services with efficiency and organizational agility. The software is specifically designed for field businesses that want to digitize their work processes and aim to improve the customer experience. Simpro allows businesses to organize large, medium, and small projects. The software manages the various phases of a project seamlessly, including planning, assigning jobs, and monitoring feedback on job performance, among others. Read more

Simpro Overall Ratings

Overall

3.2

Popularity

3.4

Ease of use

3.9

Pricing score

Customer support

Features

4.3

Simpro Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Time Tracking

Inventory Management

GPS tracking and Live map routing

Asset management/ Equipment management

Contract management

Expenses management

Appointment management

Audit management

CRM (Lead/ Request/ Booking)

Employee Time sheet

Reporting & Analytics

Job Automation or recurring

Calendar with drag and drop

Payment collection in the field

Offline access for mobile app

Customer web portal

Customer mobile app

Third party integration

Call history/ Service history

Electronic signature

User access permission

Custom Template (Email and job card)

Purchase order supplier management

Simpro Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.2

Pros

The software has been great and has performed as described. The integration team has been awesome as well.
Capterra

Cons

From a technician and management perspective the platform either does not record any of your information for the day because it failed to sync or it crashes and won't log you in on the day.
Capterra

GetApp

Software Rating site

Overall

4.2

Pros

Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues.
GetApp

Cons

Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro
GetApp

Software Advice

Software Rating site

Overall

4.2

Pros

The Quote features and catalogue worked well
Software Advice

Cons

Time entering, looking back on jobs, live time costing
Software Advice

Trust Radius

Software Rating site

Overall

3.9

Pros

Good webinars
Trust Radius

Cons

Ability to create leave forms for the employees (to my best knowledge, this doesn't exist)
Trust Radius

Software Rating site

Overall

4.2

Pros

The program has definitely made the administration and workflow much easier. This then feeds back with good reporting. Once you understand the interconnection of each element of the app/program, it makes the communication within my division and clients much easier
G2

Cons

One thing that was difficult was the first initial setup so that it can work within our industry. There are still a few things that we need to find a work around for as our application or approach is a bit different to the general trades
G2