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ServiceTrade

Field Service Software

3.95

Visit Website ServiceTrade_wesite

About ServiceTrade

ServiceTrade is a field service software platform that offers a powerful and user-friendly business solution that helps service-based businesses operate in a streamlined manner, enhance the business experience of the customers served, and better business management. It also allows businesses to organize and access customer contact information, their service history, and ongoing projects, in addition to providing a centralized customer database. Advanced customer communication features such as real-time updat... ServiceTrade is a field service software platform that offers a powerful and user-friendly business solution that helps service-based businesses operate in a streamlined manner, enhance the business experience of the customers served, and better business management. It also allows businesses to organize and access customer contact information, their service history, and ongoing projects, in addition to providing a centralized customer database. Advanced customer communication features such as real-time updates, email, and text messages are also included in this software. Features such as notifying customers about the progress of their tasks from time to time and capturing photos and videos on site by field staff, which helps in ensuring quality of work and transparency for management, make this software stand out. This software also features GPS integration, which allows business managers to track the location of their team in real-time. Read more

ServiceTrade Overall Ratings

Overall

3.95

Popularity

3.8

Ease of use

4.5

Pricing score

4.5

Mobile App

2.7

Customer support

4.7

Features

3.5

ServiceTrade Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Time Tracking

Inventory Management

GPS tracking and Live map routing

Contract management

Appointment management

CRM (Lead/ Request/ Booking)

Reporting & Analytics

Job Automation or recurring

Calendar with drag and drop

Payment collection in the field

Customer web portal

Customer mobile app

Third party integration

Call history/ Service history

Electronic signature

User access permission

Reminder

Custom Template (Email and job card)

ServiceTrade Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.6

Pros

They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own.
Capterra

Cons

It is a very complicated process that they hide during the demos.
Capterra

GetApp

Software Rating site

Overall

4.6

Pros

Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
GetApp

Cons

The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
GetApp

Software Advice

Software Rating site

Overall

4.6

Pros

Service Trade is a valuable tool to help manage our business from intake to invoicing.
Software Advice

Cons

I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobile app. We also need affordable solutions to integrate with other 3rd party Facility Management Software. (Service Channel, Corrigo, Simple FM, Ecotrak).
Software Advice

Software Rating site

Overall

4.5

Pros

ST is a program with enormous customization and utilisation opportunities. The messaging to customers is very user friendly and provides a comprehensive experience.
G2

Cons

ST is such an open platform that there is a lack of best practices and requires purchasing additional support to customise things to your company. There is a constant roll out of new features that require you to constantly update your own practices, which is time consuming and costly.
G2