Go Back

ServiceNow

Field Service Software

Visit Website ServiceNow_wesite

About ServiceNow

ServiceNow Field Service Management is a planning application that helps companies in automatically scheduling and managing field service tasks. The platform has a dispatcher workspace module that allows managers to assign tasks to agents based on their geographical location, talents, and availability. ServiceNow Field Service Management provides dispatchers to analyze and prioritize open work orders based on contractual service level agreements (SLAs). Operators can also view statistics on field service ... ServiceNow Field Service Management is a planning application that helps companies in automatically scheduling and managing field service tasks. The platform has a dispatcher workspace module that allows managers to assign tasks to agents based on their geographical location, talents, and availability. ServiceNow Field Service Management provides dispatchers to analyze and prioritize open work orders based on contractual service level agreements (SLAs). Operators can also view statistics on field service performance metrics such as mean time to resolve work orders and continuing trends. Read more

ServiceNow Overall Ratings

Overall

Popularity

3.7

Ease of use

3.4

Pricing score

4.3

Mobile App

4.5

Customer support

3.6

Features

4.5

ServiceNow Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Time Tracking

Inventory Management

GPS tracking and Live map routing

Asset management/ Equipment management

Contract management

Expenses management

Appointment management

Audit management

CRM (Lead/ Request/ Booking)

Employee Time sheet

Reporting & Analytics

Job Automation or recurring

Calendar with drag and drop

Payment collection in the field

Customer web portal

Customer mobile app

Third party integration

Call history/ Service history

Electronic signature

Reminder

Custom Template (Email and job card)

Purchase order supplier management

Geofencing

ServiceNow Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.5

Pros

One of the great things it has is the integration with other tools, like slack or even having an API to create cases. The notifications work like a charm
Capterra

Cons

ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features, sure, but finding what you need can be very difficult at times.
Capterra

GetApp

Software Rating site

Overall

4.2

Pros

Servicenow is a powerful system that allows multiple users in a very comprehensive help-desk ticketing environment. Easy searches of archives help to identify service needs and trends. Intuitive data-entry.
GetApp

Cons

My least favourite part is the reporting structure. It is not intuitive at all and less experienced users have difficulty capturing needed data.
GetApp

Software Advice

Software Rating site

Overall

4.5

Pros

The software is easy to use and read exactly what details you need. It is customizable to run various reports, as well as for automated actions for things you need done when some steps are completed.
Software Advice

Cons

It does require someone to be an administrator to really learn the platform and be able to configure it the way it is needed. It is not as mobile device friendly as it could be.
Software Advice

Software Rating site

Overall

4.4

Pros

App Engine makes it easy to quickly stand up an app, even for someone with little history of software development. I marvelled at standing up a basic app in an hour or less, and making it much more robust in just a day.
G2

Cons

There still seems to be some growth opportunities in making UI customization more straight-forward. Guided app creation is straight-forward, but UI Builder has a much bigger learning curve. More drag and drop would be great.
G2