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Service Fusion

Field Service Software

4.1

Visit Website Service Fusion_wesite

About Service Fusion

Service Fusion is an easy-to-use field service management software that includes features including customer management, invoicing and payments, inventory management, time tracking, and reporting. To connect office workers, technicians, and clients, the program is available as desktop and mobile apps.... Service Fusion is an easy-to-use field service management software that includes features including customer management, invoicing and payments, inventory management, time tracking, and reporting. To connect office workers, technicians, and clients, the program is available as desktop and mobile apps. Read more

Service Fusion Overall Ratings

Overall

4.1

Popularity

Ease of use

4.3

Pricing score

4.3

Mobile App

Customer support

4.3

Features

Service Fusion Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Time Tracking

Inventory Management

GPS tracking and Live map routing

Contract management

Expenses management

CRM (Lead/ Request/ Booking)

Employee Time sheet

Reporting & Analytics

Job Automation or recurring

Calendar with drag and drop

Payment collection in the field

Customer web portal

Customer mobile app

Third party integration

Call history/ Service history

Electronic signature

User access permission

Reminder

Custom Template (Email & job card)

Purchase order supplier management

Multi Location Inventory

Service Fusion Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.3

Pros

The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way.
Capterra

Cons

The only things that could be better are: The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.
Capterra

GetApp

Software Rating site

Overall

4.2

Pros

Integrate well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
GetApp

Cons

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used
GetApp

Software Advice

Software Rating site

Overall

4.3

Pros

It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail.
Software Advice

Cons

The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support.
Software Advice

Software Rating site

Overall

4.2

Pros

The ability to track each leg of a job to completion, including the ability to communicate with the customer. Would like to be able to delete fields that we don't use like you can in other CRM systems.
G2

Cons

Sometimes we have a distributor, customer, and parent account, it's challenging to capture all this information, and we tend to use a location nickname to add the information needed. It would be nice if there were another field or if we had the capability to rename a field that we do.
G2