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Sera

Field Service Software

4.24

Visit Website Sera_wesite

About Sera

Sera is a systematic and high-tech field service management software designed primarily for industries such as HVAC, plumbing, and electrical. The software has proven to be very beneficial for users, allowing them to accurately schedule work orders and assign technicians to important tasks. Using this software allows for quick and accurate estimation and business strategy formulation, making it very easy to send custom proposals to customers. The software also provides detailed reports and dashboards, giving... Sera is a systematic and high-tech field service management software designed primarily for industries such as HVAC, plumbing, and electrical. The software has proven to be very beneficial for users, allowing them to accurately schedule work orders and assign technicians to important tasks. Using this software allows for quick and accurate estimation and business strategy formulation, making it very easy to send custom proposals to customers. The software also provides detailed reports and dashboards, giving businesses insight into their performance, financial position, and customer satisfaction. The automated processes built into this software save time, allowing employees to complete tasks more efficiently and with greater quality. Data-driven decision making is aided through analysis and reporting. Read more

Sera Overall Ratings

Overall

4.24

Popularity

4.2

Ease of use

4.4

Pricing score

4.4

Customer support

4.8

Features

3.4

Sera Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

Time Tracking

GPS tracking and Live map routing

Asset management/ Equipment management

Contract management

Expenses management

CRM (Lead/ Request/ Booking)

Reporting & Analytics

Job Automation or recurring

Calendar with drag and drop

Payment collection in the field

Customer web portal

Customer mobile app

Third party integration

Call history/ Service history

Electronic signature

Reminder

Custom Template (Email & job card)

Sera Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.6

Pros

This is a very easy-to-use platform, easy to train and implement.
Capterra

Cons

Need to be able to edit the booking windows.
Capterra

GetApp

Software Rating site

Overall

4.6

Pros

Sensitive content was the best thing that SERA has. She is the best and made a very difficult transition much better.
GetApp

Cons

I disliked that the job summary from previous work down prior to Sera was not available.
GetApp

Software Advice

Software Rating site

Overall

4.6

Pros

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!
Software Advice

Cons

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.
Software Advice

Software Rating site

Overall

4.3

Pros

Support staff is great. System is easy to use. Accessible from the desktop to tablets to cell phones. Zapier triggers are great - need more.
G2

Cons

There is no published roadmap. We don't know if we should invest in developing external (or connected) functionality or not. It would help to have a report writer to develop custom reports.
G2