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Dispatch-Me

Field Service Software

3.6

Visit Website Dispatch-Me_wesite

About Dispatch-Me

Dispatch has the goal of helping everyone involved in the field service industry. Dispatch is available to you wherever the task requires, from your office computer to a smart phone in the field. They make it simple by aggregating all service interactions onto a single platform, providing modern enterprises with a versatile set of solutions that reduce friction, improve customer experience, and consolidate real-time service interaction data to measure trending performance and drive intelligent decision-makin... Dispatch has the goal of helping everyone involved in the field service industry. Dispatch is available to you wherever the task requires, from your office computer to a smart phone in the field. They make it simple by aggregating all service interactions onto a single platform, providing modern enterprises with a versatile set of solutions that reduce friction, improve customer experience, and consolidate real-time service interaction data to measure trending performance and drive intelligent decision-making. Read more

Dispatch-Me Overall Ratings

Overall

3.6

Popularity

3.9

Ease of use

4.1

Pricing score

4.2

Mobile App

2.5

Customer support

Features

3.1

Dispatch-Me Features

Work order management

Job Scheduling

Job Dispatching

Estimates & Quotes

Billing & Invoicing

GPS tracking and Live map routing

Contract management

CRM (Lead/ Request/ Booking)

Employee Time sheet

Reporting & Analytics

Job Automation or recurring

Payment collection in the field

Offline access for mobile app

Customer web portal

Customer mobile app

Third party integration

Call history/ Service history

Electronic signature

User access permission

Custom Template (Email & job card)

Dispatch-Me Ratings & Reviews By Trusted Site

Capterra

Software Rating site

Overall

4.1

Pros

Ahead of the leading competitors while maintaining great, affordable pricing.
Capterra

Cons

Very poor customer service. They do not reply to complaints.
Capterra

GetApp

Software Rating site

Overall

4.1

Pros

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
GetApp

Cons

Its to easy to accidentally delete an invoice. Picture quality is horrible.
GetApp

Software Advice

Software Rating site

Overall

4.1

Pros

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
Software Advice

Cons

Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
Software Advice

Trust Radius

Software Rating site

Overall

3.6

Pros

The ability to notify customers of progress before and after the service call is highly appreciated by reviewers. They feel that Dispatch's messaging feature is not only easy to use but also vital for customers who have difficulty hearing on the phone or receiving voicemails. Additionally, clients appreciate being notified when the technician is on their way using Dispatch's mapping feature.
Trust Radius

Cons

Users have expressed that having to complete their profile before saving is inconvenient. Some reviewers feel that this requirement should be optional, as it can be time-consuming and may not be necessary for all users.
Trust Radius

Software Rating site

Overall

5.0

Pros

The scheduling for the day can be displayed and navigated while simultaneously booking another job. Also the software updates in real time.
G2

Cons

The least helpful is the invoices get mixed up for the job displayed. If i look at an invoice then switch to a different job and look for their invoice, the last customer invoice i looked at will appear in this customer's job. It can be confusing, I have to open all invoices listed to find the one I'm looking for.
G2