It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
I really like to have all aspects of the job coordinated within SW21. From the scheduling, to the billing, to the vendor invoices, it all ties together centered around the job. I think the accounting program within SW21 is very efficient.
Capterra
Very disappointed with every customer interaction.
Capterra
There are a few small things I would like to see tweeked but not enough to have called about it. For the most part, I am very happy with the program.
Capterra
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
Love the ability for the employees in the field and in the office to share and enter data.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
There are some limitations within the boundaries of the developers who created the software. Such as we've had problems adding simple HTML img tags to the automated Successware21 customer emails.
GetApp
It keeps the technicians on task
Software Advice
I have been using this software for my company's service-based business, and I can confidently say that it helps lots to manage my operations. The software allows me to effortlessly create and manage appointments, assign jobs to technicians, and track their progress in real-time.
Software Advice
The program could be more user friendly to get it set up
Software Advice
I face some minor issues on Purchase Order and Exports Reports but it was quickly solved by the support team.
Software Advice
The user interface and design is straightforward and mostly easy to navigate
G2
Puts all aspects of our business in one place. Allows us to be mobile but connected via the software and successware mobile.
G2
Too many steps to get to one change. it could be simplified.
G2
My accountant is not familiar with the program and that limits what she can do and help with in the accounting side.
G2
