It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Capterra
Very disappointed with every customer interaction.
Capterra
I bought it out right paid on it for three years and it was worthless to me on the old computer. They didn’t even have anybody that could give me a password to open it up.
Capterra
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
GetApp
It keeps the technicians on task
Software Advice
Smart Service has streamlined and simplified our scheduling processes, service and billing. It has cut my paperwork down by half, allowing me to get other business tasks done that were going by the wayside.
Software Advice
The program could be more user friendly to get it set up
Software Advice
The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.
Software Advice
The user interface and design is straightforward and mostly easy to navigate
G2
Their customer service is so helpful. They go above and beyond to solve our issues. The software itself is so functional, ease of use is undeniable.
G2
Too many steps to get to one change. it could be simplified.
G2
We wish sending email reminders for upcoming appointments was a more intuitive feature.
G2
