Workwave vs ServiceTrade

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ServiceTrade vs Workwave

Workwave vs ServiceTrade Comparison

ServiceTrade vs Workwave Comparison

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3.1/5

Visit Website Workwave

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ServiceTrade

3.95/5

Visit Website ServiceTrade

About Software

Workwave

WorkWave is a leading field service management software designed for field businesses such as pest control, cleaning industry and plumbing. The GPS tracking feature provides accurate data of technicians' location, their tasks and work status, which has proved to be very effective in improving customer service and efficiency. The reporting and analytics tools of this software's mobile application help businesses to accurately analyze their performance and make informed decisions without any error. The user... Read more

ServiceTrade

ServiceTrade is a field service software platform that offers a powerful and user-friendly business solution that helps service-based businesses operate in a streamlined manner, enhance the business experience of the customers served, and better business management. It also allows businesses to organize and access customer contact information, their service history, and ongoing projects, in addition to providing a centralized customer database. Advanced customer communication features such as real-time updat... Read more

Rating Comparisons

Overall

3.1/5

3.95/5

Features

4/5

3.5/5

Customer Support

3/5

4.7/5

Pricing Score

2.7/5

4.5/5

Mobile App

3.2/5

2.7/5

Ease of Use

2.9/5

4.5/5

Popularity

2.8/5

3.8/5

Pros and Cons

Capterra

3.1/5

4.6/5

Pros

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra

Pros

They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own.
Capterra

Cons

Very disappointed with every customer interaction.
Capterra

Cons

It is a very complicated process that they hide during the demos.
Capterra

GetApp

3.1/5

4.6/5

Pros

Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp

Pros

Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
GetApp

Cons

They used to charge for every call to tech support but after complaints that was changed.
GetApp

Cons

The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
GetApp

Software Advice

3.1/5

4.6/5

Pros

It keeps the technicians on task
Software Advice

Pros

Service Trade is a valuable tool to help manage our business from intake to invoicing.
Software Advice

Cons

The program could be more user friendly to get it set up
Software Advice

Cons

I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobile app. We also need affordable solutions to integrate with other 3rd party Facility Management Software. (Service Channel, Corrigo, Simple FM, Ecotrak).
Software Advice

2.9/5

4.5/5

Pros

The user interface and design is straightforward and mostly easy to navigate
G2

Pros

ST is a program with enormous customization and utilisation opportunities. The messaging to customers is very user friendly and provides a comprehensive experience.
G2

Cons

Too many steps to get to one change. it could be simplified.
G2

Cons

ST is such an open platform that there is a lack of best practices and requires purchasing additional support to customise things to your company. There is a constant roll out of new features that require you to constantly update your own practices, which is time consuming and costly.
G2