It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
One of the great things it has is the integration with other tools, like slack or even having an API to create cases. The notifications work like a charm
Capterra
Very disappointed with every customer interaction.
Capterra
ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features, sure, but finding what you need can be very difficult at times.
Capterra
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
Servicenow is a powerful system that allows multiple users in a very comprehensive help-desk ticketing environment. Easy searches of archives help to identify service needs and trends. Intuitive data-entry.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
My least favourite part is the reporting structure. It is not intuitive at all and less experienced users have difficulty capturing needed data.
GetApp
It keeps the technicians on task
Software Advice
The software is easy to use and read exactly what details you need. It is customizable to run various reports, as well as for automated actions for things you need done when some steps are completed.
Software Advice
The program could be more user friendly to get it set up
Software Advice
It does require someone to be an administrator to really learn the platform and be able to configure it the way it is needed. It is not as mobile device friendly as it could be.
Software Advice
The user interface and design is straightforward and mostly easy to navigate
G2
App Engine makes it easy to quickly stand up an app, even for someone with little history of software development. I marvelled at standing up a basic app in an hour or less, and making it much more robust in just a day.
G2
Too many steps to get to one change. it could be simplified.
G2
There still seems to be some growth opportunities in making UI customization more straight-forward. Guided app creation is straight-forward, but UI Builder has a much bigger learning curve. More drag and drop would be great.
G2
