It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
We were very excited to get started with a package that seemed like it would be a powerful tool to reduce our office work.
Capterra
Very disappointed with every customer interaction.
Capterra
The integration to Quickbooks online always has issues. The balance between programs is always wrong.
Capterra
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
I use all their features and each one does an amazing job of saving me time and helps me better serve my clients. The people are amazing, absolutely amazing.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
The potential for making mistakes in scheduling jobs is high. These user mistakes can lead to jobs simply disappearing, or unable to be found.
GetApp
It keeps the technicians on task
Software Advice
The features of the system and integration with other software.
Software Advice
The program could be more user friendly to get it set up
Software Advice
The customer service made me feel like our account wasn't a priority. They also removed tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.
Software Advice
The user interface and design is straightforward and mostly easy to navigate
G2
The ease of use to schedule, dispatch and bill for services as well as the automation's feature to automate tasks and events both internally and externally.
G2
Too many steps to get to one change. it could be simplified.
G2
Filtering for data and getting accurate data in reports or lookups is sometimes difficult.
G2
