Workwave vs Sera

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Sera vs Workwave

Workwave vs Sera Comparison

Sera vs Workwave Comparison

Change

3.1/5

Visit Website Workwave

Change

Sera

4.24/5

Visit Website Sera

About Software

Workwave

WorkWave is a leading field service management software designed for field businesses such as pest control, cleaning industry and plumbing. The GPS tracking feature provides accurate data of technicians' location, their tasks and work status, which has proved to be very effective in improving customer service and efficiency. The reporting and analytics tools of this software's mobile application help businesses to accurately analyze their performance and make informed decisions without any error. The user... Read more

Sera

Sera is a systematic and high-tech field service management software designed primarily for industries such as HVAC, plumbing, and electrical. The software has proven to be very beneficial for users, allowing them to accurately schedule work orders and assign technicians to important tasks. Using this software allows for quick and accurate estimation and business strategy formulation, making it very easy to send custom proposals to customers. The software also provides detailed reports and dashboards, giving... Read more

Rating Comparisons

Overall

3.1/5

4.24/5

Features

4/5

3.4/5

Customer Support

3/5

4.8/5

Pricing Score

2.7/5

4.4/5

Mobile App

3.2/5

Ease of Use

2.9/5

4.4/5

Popularity

2.8/5

4.2/5

Pros and Cons

Capterra

3.1/5

4.6/5

Pros

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra

Pros

This is a very easy-to-use platform, easy to train and implement.
Capterra

Cons

Very disappointed with every customer interaction.
Capterra

Cons

Need to be able to edit the booking windows.
Capterra

GetApp

3.1/5

4.6/5

Pros

Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp

Pros

Sensitive content was the best thing that SERA has. She is the best and made a very difficult transition much better.
GetApp

Cons

They used to charge for every call to tech support but after complaints that was changed.
GetApp

Cons

I disliked that the job summary from previous work down prior to Sera was not available.
GetApp

Software Advice

3.1/5

4.6/5

Pros

It keeps the technicians on task
Software Advice

Pros

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!
Software Advice

Cons

The program could be more user friendly to get it set up
Software Advice

Cons

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.
Software Advice

2.9/5

4.3/5

Pros

The user interface and design is straightforward and mostly easy to navigate
G2

Pros

Support staff is great. System is easy to use. Accessible from the desktop to tablets to cell phones. Zapier triggers are great - need more.
G2

Cons

Too many steps to get to one change. it could be simplified.
G2

Cons

There is no published roadmap. We don't know if we should invest in developing external (or connected) functionality or not. It would help to have a report writer to develop custom reports.
G2