It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
The functions of being a dispatching and accounting system just works. Nothing really fancy but work well for what it is.
Capterra
Very disappointed with every customer interaction.
Capterra
Lack of reports or being able to be reactive to changes. Everything costs more money is custom. You want to know how much each individual tech made each week or month that will be x amount of money to program that. Those sorts of responses to what should be basic functions are not there. Also a lot of downtime issues and lack of support. Very slow Response times.
Capterra
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
It has a solution for the following parts of our business. Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
We have been using this software for 20 years. We have no complaints.
GetApp
It keeps the technicians on task
Software Advice
It has a solution for the following parts of our business. Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.
Software Advice
The program could be more user friendly to get it set up
Software Advice
We have been using this software for 20 years. We have no complaints.
Software Advice
The user interface and design is straightforward and mostly easy to navigate
G2
The software has made progress in its 3.0 version promptly addressing bugs and issues. It requires some effort to locate account information it also offers a range of features and is easy to learn.
G2
Too many steps to get to one change. it could be simplified.
G2
It does require an expert user to resolve any problems. It may not cater to every businesss requirements. Relying on external references for understanding its functionality poses challenges.
G2