It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.
Capterra
Very disappointed with every customer interaction.
Capterra
The software does NOT work with QuickBooks as we were lead to believe which was the biggest factor for us when we decided to purchase.
Capterra
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
Some simple things such as multiple emails being sent a quote at the same time is frustrating.
GetApp
It keeps the technicians on task
Software Advice
Comprehensive CRM package at a reasonable price.
Software Advice
The program could be more user friendly to get it set up
Software Advice
Not easy to customize, some aspects are stilted, different platform versions are inconsistent.
Software Advice
The user interface and design is straightforward and mostly easy to navigate
G2
The only redeeming side to this software is it works in conjunction with Quickbooks for payroll and billing. (At least at first) Customer service was always readily available even if they had no clue what was needed to solve an issue.
G2
Too many steps to get to one change. it could be simplified.
G2
Do not work most of the time and in extremely busy times it fails us a lot.
G2
