It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
I actually find this software cumbersome to use and impossible to get technical support for when it doesn't work, which is often.
Capterra
Very disappointed with every customer interaction.
Capterra
Total lack of support, total lack of interest in customers, after they get your money, total lack of anything remotely approaching interest when their product doesn't work properly, which is often.
Capterra
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
We found Jonas easy to learn because they have THE BEST trainers and customer support. We have gotten to know that staff over the years and they are awesome.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
To add a cost in the PO and then have to change it in the parts master is ridiculous; it should update automatically.
GetApp
It keeps the technicians on task
Software Advice
Jonas software is reliable and gets the job done. The functions of the software meets the business need.
Software Advice
The program could be more user friendly to get it set up
Software Advice
This software tends to be rather finicky to get running in any environment. Frequent issues are often frustrating to resolve with support. Their reps tend to be hit and miss. I've dealt with very helpful and completely useless support agents when reaching out for help.
Software Advice
The user interface and design is straightforward and mostly easy to navigate
G2
Very user friendly for our business, we really enjoy the superb customer service and their case logging system for issues is a well oiled machine. The training our company has encountered has been very helpful also.
G2
Too many steps to get to one change. it could be simplified.
G2
I haven't really come across many downsides. One thing I did notice with our new version is the ability to preview before posting which seems a little annoying at first, but the concept is safer for accounting practices.
G2
