Pros
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
Pros
It is a great tool for the IT departments to use. It even saves details from Email sent by creator.
Capterra
Cons
Very disappointed with every customer interaction.
Capterra
Cons
It is not very user friendly for business users. Only the ticket requestor on business side can update the ticket without any help from the IT Help Desk.
Capterra
Workwave vs. GoServicePro Features
Billing & Invoicing
Multi Location Inventory
Job Dispatching
Time Tracking
Custom Template (Email and job card)
Job Scheduling
Geofencing
Appointment management
Purchase order supplier management
Customer web portal