Super simple and user friendly. Very easy to navigate through.
Capterra
They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own.
Capterra
Customer service is unhelpful with a very poor attitude. Tech support is poor with a poor attitude.
Capterra
It is a very complicated process that they hide during the demos.
Capterra
Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
GetApp
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
GetApp
Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
GetApp
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
GetApp
Very easy to operate and see exactly where, when and what you finished. I like of a job isn't finished unless you know why it's not finished
Software Advice
Service Trade is a valuable tool to help manage our business from intake to invoicing.
Software Advice
trouble understanding the estimate vs job input.
Software Advice
I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobile app. We also need affordable solutions to integrate with other 3rd party Facility Management Software. (Service Channel, Corrigo, Simple FM, Ecotrak).
Software Advice
The Workiz program is simple, straightforward and easy to use. The best thing about the product is it has integrations that work well with other programs, this allows you to focus on running the business and not learning the program.
G2
ST is a program with enormous customization and utilisation opportunities. The messaging to customers is very user friendly and provides a comprehensive experience.
G2
Lots of bugs and the workflow is very far from being intuitive. The system is flexible and if you're tech savvy it's very very very frustrating to my team to deal with the bugs and counterintuitive workflow.which is tough for my type of business, but they're working to improve that so I don't expect it to be an issue forever.
G2
ST is such an open platform that there is a lack of best practices and requires purchasing additional support to customise things to your company. There is a constant roll out of new features that require you to constantly update your own practices, which is time consuming and costly.
G2
