Workiz vs Sera

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Sera vs Workiz

Workiz vs Sera Comparison

Sera vs Workiz Comparison

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4.2/5

Visit Website Workiz

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Sera

4.24/5

Visit Website Sera

About Software

Workiz

Workiz field service management software is designed to make the operations of small and medium-sized businesses easier. The software helps businesses automate, simplify and streamline their daily tasks, such as scheduling, invoicing, inventory management, reporting and customer communication. Workiz is useful for many different service professionals, such as locksmiths, electricians, plumbers, pest control, cleaning services and pest control businesses. Since the software is cloud-based, the special feat... Read more

Sera

Sera is a systematic and high-tech field service management software designed primarily for industries such as HVAC, plumbing, and electrical. The software has proven to be very beneficial for users, allowing them to accurately schedule work orders and assign technicians to important tasks. Using this software allows for quick and accurate estimation and business strategy formulation, making it very easy to send custom proposals to customers. The software also provides detailed reports and dashboards, giving... Read more

Rating Comparisons

Overall

4.2/5

4.24/5

Features

4.2/5

3.4/5

Customer Support

4.5/5

4.8/5

Pricing Score

4.5/5

4.4/5

Mobile App

3.75/5

Ease of Use

4.5/5

4.4/5

Popularity

4.3/5

4.2/5

Pros and Cons

Capterra

4.6/5

Pros

Super simple and user friendly. Very easy to navigate through.
Capterra

Pros

This is a very easy-to-use platform, easy to train and implement.
Capterra

Cons

Customer service is unhelpful with a very poor attitude. Tech support is poor with a poor attitude.
Capterra

Cons

Need to be able to edit the booking windows.
Capterra

GetApp

4.6/5

Pros

Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
GetApp

Pros

Sensitive content was the best thing that SERA has. She is the best and made a very difficult transition much better.
GetApp

Cons

Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
GetApp

Cons

I disliked that the job summary from previous work down prior to Sera was not available.
GetApp

Software Advice

4.6/5

Pros

Very easy to operate and see exactly where, when and what you finished. I like of a job isn't finished unless you know why it's not finished
Software Advice

Pros

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!
Software Advice

Cons

trouble understanding the estimate vs job input.
Software Advice

Cons

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.
Software Advice

4.6/5

4.3/5

Pros

The Workiz program is simple, straightforward and easy to use. The best thing about the product is it has integrations that work well with other programs, this allows you to focus on running the business and not learning the program.
G2

Pros

Support staff is great. System is easy to use. Accessible from the desktop to tablets to cell phones. Zapier triggers are great - need more.
G2

Cons

Lots of bugs and the workflow is very far from being intuitive. The system is flexible and if you're tech savvy it's very very very frustrating to my team to deal with the bugs and counterintuitive workflow.which is tough for my type of business, but they're working to improve that so I don't expect it to be an issue forever.
G2

Cons

There is no published roadmap. We don't know if we should invest in developing external (or connected) functionality or not. It would help to have a report writer to develop custom reports.
G2