ServicePower vs ServiceNow

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ServiceNow vs ServicePower

ServicePower vs ServiceNow Comparison

ServiceNow vs ServicePower Comparison

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4.1/5

Visit Website ServicePower

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ServiceNow

4/5

Visit Website ServiceNow

About Software

ServicePower

Leading field service management software provider ServicePower is committed to provide outstanding customer service and achieve considerable operational efficiencies. The only SaaS platform that enables firms to effectively manage both employee and contracted workforces is provided by ServicePower, which is trusted by field service organizations throughout the world like GE Appliances, LG, AIG, Allstate, and Siemens. In order to provide on-demand field service delivery in urban and difficult-to-reach region... Read more

ServiceNow

ServiceNow Field Service Management is a planning application that helps companies in automatically scheduling and managing field service tasks. The platform has a dispatcher workspace module that allows managers to assign tasks to agents based on their geographical location, talents, and availability. ServiceNow Field Service Management provides dispatchers to analyze and prioritize open work orders based on contractual service level agreements (SLAs). Operators can also view statistics on field service ... Read more

Rating Comparisons

Overall

4.1/5

4/5

Features

4/5

4.5/5

Customer Support

4.5/5

3.6/5

Pricing Score

4/5

4.3/5

Mobile App

4/5

4.5/5

Ease of Use

4.3/5

3.4/5

Popularity

4.1/5

3.7/5

Pros and Cons

Capterra

4.3/5

4.5/5

Pros

Ease of use and setup
Capterra

Pros

One of the great things it has is the integration with other tools, like slack or even having an API to create cases. The notifications work like a charm
Capterra

Cons

Better suited when used at the onset or when willing to restructure the business' data ahead of time
Capterra

Cons

ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features, sure, but finding what you need can be very difficult at times.
Capterra

GetApp

4.3/5

4.2/5

Pros

Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.
GetApp

Pros

Servicenow is a powerful system that allows multiple users in a very comprehensive help-desk ticketing environment. Easy searches of archives help to identify service needs and trends. Intuitive data-entry.
GetApp

Cons

SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.
GetApp

Cons

My least favourite part is the reporting structure. It is not intuitive at all and less experienced users have difficulty capturing needed data.
GetApp

Software Advice

4.29/5

4.5/5

Pros

Ease of usage, great support staff!
Software Advice

Pros

The software is easy to use and read exactly what details you need. It is customizable to run various reports, as well as for automated actions for things you need done when some steps are completed.
Software Advice

Cons

Additional cost of programming is always a frustrating component.
Software Advice

Cons

It does require someone to be an administrator to really learn the platform and be able to configure it the way it is needed. It is not as mobile device friendly as it could be.
Software Advice

4.0/5

4.4/5

Pros

We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group.
G2

Pros

App Engine makes it easy to quickly stand up an app, even for someone with little history of software development. I marvelled at standing up a basic app in an hour or less, and making it much more robust in just a day.
G2

Cons

Customer service can be a bit lacking
G2

Cons

There still seems to be some growth opportunities in making UI customization more straight-forward. Guided app creation is straight-forward, but UI Builder has a much bigger learning curve. More drag and drop would be great.
G2