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ServicePower vs Service Fusion

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Service Fusion vs ServicePower

ServicePower vs Service Fusion Comparison

Service Fusion vs ServicePower Comparison

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About Software

ServicePower
Leading field service management software provider ServicePower is committed to provide outstanding customer service and achieve considerable operational efficiencies. The only SaaS platform that enables firms to effectively manage both employee and contracted workforces is provided by ServicePower, which is trusted by field service organizations throughout the world like GE Appliances, LG, AIG, Allstate, and Siemens. In order to provide on-demand field service delivery in urban and difficult-to-reach region... Read more
Service Fusion
Service Fusion is an easy-to-use field service management software that includes features including customer management, invoicing and payments, inventory management, time tracking, and reporting. To connect office workers, technicians, and clients, the program is available as desktop and mobile apps.... Read more

Rating Comparisons

Overall
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
Features
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
Customer Support
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.5/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Pricing Score
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Mobile App
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
Ease of Use
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Popularity
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5

Pros and Cons

Capttera img
Capterra
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Pros

Ease of use and setup

Capterra
Pros

The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way.

Capterra
Cons

Better suited when used at the onset or when willing to restructure the business' data ahead of time

Capterra
Cons

The only things that could be better are: The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.

Capterra
get-app img
GetApp
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
Pros

Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.

GetApp
Pros

Integrate well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.

GetApp
Cons

SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.

GetApp
Cons

The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used

GetApp
Software-advice img
Software Advice
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.29/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Pros

Ease of usage, great support staff!

Software Advice
Pros

It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail.

Software Advice
Cons

Additional cost of programming is always a frustrating component.

Software Advice
Cons

The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support.

Software Advice
G2 img
G2
star-iconstar-iconstar-iconstar-iconblank-star-icon 4.0/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
Pros

We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group.

G2
Pros

The ability to track each leg of a job to completion, including the ability to communicate with the customer. Would like to be able to delete fields that we don't use like you can in other CRM systems.

G2
Cons

Customer service can be a bit lacking

G2
Cons

Sometimes we have a distributor, customer, and parent account, it's challenging to capture all this information, and we tend to use a location nickname to add the information needed. It would be nice if there were another field or if we had the capability to rename a field that we do.

G2

ServicePower vs. Service Fusion Features

Billing & Invoicing
Multi Location Inventory
Job Dispatching
Time Tracking
Custom Template (Email and job card)
Job Scheduling
Geofencing
Appointment management
Purchase order supplier management
Customer web portal

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