Ease of use and setup
Capterra
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
Capterra
Better suited when used at the onset or when willing to restructure the business' data ahead of time
Capterra
The tool needs specific resource for installation and configuration
Capterra
Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.
GetApp
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
GetApp
SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.
GetApp
The tool needs specific resource for installation and configuration
GetApp
We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group.
G2
The most helpful thing is that it has a lot of features and options that can be implemented into your business
G2
Customer service can be a bit lacking
G2
The user interface complications and crashes a lot too many features all working at once
G2
