Ease of use and setup
Capterra
Being paperless is a great selling point for our customers with real time reporting and easy access to our scheduling it gives the customer comfort in knowing that they can see real time progress.
Capterra
Better suited when used at the onset or when willing to restructure the business' data ahead of time
Capterra
The only problems we have had is with staff not being trained properly to use all the features.
Capterra
Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.
GetApp
This is a great app for booking and client management and works really well with invoicing integration. Heaps of awesome features, would definitely recommend.
GetApp
SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.
GetApp
On site information can be overwritten or falsified because the timer is manually started.
GetApp
Ease of usage, great support staff!
Software Advice
Customer detail provision, Timesheet report Audio feature
Software Advice
Additional cost of programming is always a frustrating component.
Software Advice
It's buggy and has loads of problems, says it saves when I haven't, constantly freezing, kicking you out, and the customer service is hopeless and unhelpful.
Software Advice
We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group.
G2
Really easy to import customers from accounting software or adding them manually. Job & staff planning is simple and can be made recurring indefinitely unlike most CSM software.
G2
Customer service can be a bit lacking
G2
Price is rather high but then you get what you pay for
G2
