The support staff are SUPERB - very efficient, responsive & exceptionally helpful. Keep up the good work, everyone.
Capterra
Extremely easy to use, Granular functionality for alerts, personalizable dashboards, Great monitoring features.
Capterra
Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service.
Capterra
The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do
Capterra
Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
GetApp
Great software that can generate savings and improve productivity. Weigh the costs and benefits and decide if your company can make the move to Verizon Connect, you will benefit greatly.
GetApp
Missing intervention features and worst of all is the lack of customer support and development forthcoming.
GetApp
Can’t cancel the contract even though you provide the written 60 days notice. Fraudulent billing, obnoxious customer service.
GetApp
Great software for a startup company or even a large company. servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs.
Software Advice
Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.
Software Advice
Customer support is email or chat only and sometimes needs immediate help and can't get it that fast. Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice.
Software Advice
Product enhancement of certain issues. Example, more than one email address, speed of program when changing on the dashboard.
Software Advice
ServiceM8 makes it easy for us to manage technical teams in the field and offer support. It can be used to schedule tasks. deploy as well as locate personnel in real-time. It is easy to use.
G2
Nothing, they suck at everything. They can't help you with anything.
G2
ServiceM8 is hard to integrate with other software. This increases the time to complete some tasks as you have to run other software separately.
G2
Everything sucks, customer service sucks, they can't help you at all. Worst company ever, customer service sucks and they charge you for additional devices. When you find out and try getting your money back they can’t help you at all and go around saying they will escalate the case. I was charged for 2 additional devices for an entire year. Try getting my money back, they never call me back.
G2
