The support staff are SUPERB - very efficient, responsive & exceptionally helpful. Keep up the good work, everyone.
Capterra
I really like to have all aspects of the job coordinated within SW21. From the scheduling, to the billing, to the vendor invoices, it all ties together centered around the job. I think the accounting program within SW21 is very efficient.
Capterra
Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service.
Capterra
There are a few small things I would like to see tweeked but not enough to have called about it. For the most part, I am very happy with the program.
Capterra
Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
GetApp
Love the ability for the employees in the field and in the office to share and enter data.
GetApp
Missing intervention features and worst of all is the lack of customer support and development forthcoming.
GetApp
There are some limitations within the boundaries of the developers who created the software. Such as we've had problems adding simple HTML img tags to the automated Successware21 customer emails.
GetApp
Great software for a startup company or even a large company. servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs.
Software Advice
I have been using this software for my company's service-based business, and I can confidently say that it helps lots to manage my operations. The software allows me to effortlessly create and manage appointments, assign jobs to technicians, and track their progress in real-time.
Software Advice
Customer support is email or chat only and sometimes needs immediate help and can't get it that fast. Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice.
Software Advice
I face some minor issues on Purchase Order and Exports Reports but it was quickly solved by the support team.
Software Advice
ServiceM8 makes it easy for us to manage technical teams in the field and offer support. It can be used to schedule tasks. deploy as well as locate personnel in real-time. It is easy to use.
G2
Puts all aspects of our business in one place. Allows us to be mobile but connected via the software and successware mobile.
G2
ServiceM8 is hard to integrate with other software. This increases the time to complete some tasks as you have to run other software separately.
G2
My accountant is not familiar with the program and that limits what she can do and help with in the accounting side.
G2
