The support staff are SUPERB - very efficient, responsive & exceptionally helpful. Keep up the good work, everyone.
Capterra
They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own.
Capterra
Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service.
Capterra
It is a very complicated process that they hide during the demos.
Capterra
Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
GetApp
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
GetApp
Missing intervention features and worst of all is the lack of customer support and development forthcoming.
GetApp
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
GetApp
Great software for a startup company or even a large company. servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs.
Software Advice
Service Trade is a valuable tool to help manage our business from intake to invoicing.
Software Advice
Customer support is email or chat only and sometimes needs immediate help and can't get it that fast. Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice.
Software Advice
I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobile app. We also need affordable solutions to integrate with other 3rd party Facility Management Software. (Service Channel, Corrigo, Simple FM, Ecotrak).
Software Advice
ServiceM8 makes it easy for us to manage technical teams in the field and offer support. It can be used to schedule tasks. deploy as well as locate personnel in real-time. It is easy to use.
G2
ST is a program with enormous customization and utilisation opportunities. The messaging to customers is very user friendly and provides a comprehensive experience.
G2
ServiceM8 is hard to integrate with other software. This increases the time to complete some tasks as you have to run other software separately.
G2
ST is such an open platform that there is a lack of best practices and requires purchasing additional support to customise things to your company. There is a constant roll out of new features that require you to constantly update your own practices, which is time consuming and costly.
G2
