The support staff are SUPERB - very efficient, responsive & exceptionally helpful. Keep up the good work, everyone.
Capterra
Love the scheduling of estimates and the ease to convert to an approved project. And the support team is top class.
Capterra
Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service.
Capterra
There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers.
Capterra
Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
GetApp
I just like the ease of use and the organisation of it. Keeps me organised and helps me accomplish more
GetApp
Missing intervention features and worst of all is the lack of customer support and development forthcoming.
GetApp
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
GetApp
Great software for a startup company or even a large company. servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs.
Software Advice
FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Software Advice
Customer support is email or chat only and sometimes needs immediate help and can't get it that fast. Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice.
Software Advice
I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Software Advice
ServiceM8 makes it easy for us to manage technical teams in the field and offer support. It can be used to schedule tasks. deploy as well as locate personnel in real-time. It is easy to use.
G2
Great customer service. I also find the software very easy to use for my office staff and my employees in the field. Of course, we have some growing pains as we have been with a software company for several years now, But they have always been great about getting any problem we have corrected with in a timely manner.
G2
ServiceM8 is hard to integrate with other software. This increases the time to complete some tasks as you have to run other software separately.
G2
So the problems I have had would be with the Maintenance program feature which is a bit clumsy at the time but have grown leaps and bounds from when the maintenance side started.
G2
