The support staff are SUPERB - very efficient, responsive & exceptionally helpful. Keep up the good work, everyone.
Capterra
Payment processing and call monitoring integration are extremely useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs.
Capterra
Horrible customer service when it comes to trying to cancel service. No one in chat or by email or phone knows how to cancel their service.
Capterra
It was extremely difficult to navigate - had almost too many features. The technicians also struggled to learn the software, therefore cutting down on them actually using the software.
Capterra
Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
GetApp
Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks.
GetApp
Missing intervention features and worst of all is the lack of customer support and development forthcoming.
GetApp
You have no way of copying an existing estimate to another customer.
GetApp
Great software for a startup company or even a large company. servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs.
Software Advice
Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate
Software Advice
Customer support is email or chat only and sometimes needs immediate help and can't get it that fast. Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice.
Software Advice
Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers
Software Advice
ServiceM8 makes it easy for us to manage technical teams in the field and offer support. It can be used to schedule tasks. deploy as well as locate personnel in real-time. It is easy to use.
G2
FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.
G2
ServiceM8 is hard to integrate with other software. This increases the time to complete some tasks as you have to run other software separately.
G2
Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it very much. I hope this will be fixed sooner than later.
G2
