Service-titan vs Workwave

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Workwave vs Service-titan

Service-titan vs Workwave Comparison

Workwave vs Service-titan Comparison

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3.9/5

Visit Website Service-titan

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Workwave

3.1/5

Visit Website Workwave

About Software

Service-titan

ServiceTitan is seen as an enterprise-grade field service management software, a software designed for large businesses. Its robust CRM and marketing automation tools streamline the business, and this feature makes it different from other software. ServiceTitan's mobile app has proven to be beneficial for technicians in many ways such as real-time updates, which improve on-field work. It has a special analytics and reporting system, which makes data-driven decisions possible. ServiceTitan provides a reliable... Read more

Workwave

WorkWave is a leading field service management software designed for field businesses such as pest control, cleaning industry and plumbing. The GPS tracking feature provides accurate data of technicians' location, their tasks and work status, which has proved to be very effective in improving customer service and efficiency. The reporting and analytics tools of this software's mobile application help businesses to accurately analyze their performance and make informed decisions without any error. The user... Read more

Rating Comparisons

Overall

3.9/5

3.1/5

Features

4.3/5

4/5

Customer Support

4.2/5

3/5

Pricing Score

3.6/5

2.7/5

Mobile App

3.65/5

3.2/5

Ease of Use

4.1/5

2.9/5

Popularity

3.8/5

2.8/5

Pros and Cons

Capterra

4.3/5

3.1/5

Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra

Pros

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra

Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra

Cons

Very disappointed with every customer interaction.
Capterra

GetApp

4.3/5

3.1/5

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp

Pros

Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp

Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp

Cons

They used to charge for every call to tech support but after complaints that was changed.
GetApp

Software Advice

4.3/5

3.1/5

Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice

Pros

It keeps the technicians on task
Software Advice

Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice

Cons

The program could be more user friendly to get it set up
Software Advice

4.4/5

2.9/5

Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2

Pros

The user interface and design is straightforward and mostly easy to navigate
G2

Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2

Cons