Service-titan vs Workiz

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Workiz vs Service-titan

Service-titan vs Workiz Comparison

Workiz vs Service-titan Comparison

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3.9/5

Visit Website Service-titan

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Workiz

4.2/5

Visit Website Workiz

About Software

Service-titan

ServiceTitan includes industry best practices to assist you in streamlining operations, increasing sales, delivering a better customer experience, lowering expenses, and managing your business more efficiently. it is used by the top service companies in the globe and is trusted by over 100,000 professionals. servicetitan is a robust yet user-friendly platform that combines scheduling, dispatch, billing, sales, marketing, reporting, and more in a mobile environment. it made field services business operatio... Read more

Workiz

Workiz is the leading field service management platform for small and medium sized businesses. it's designed by and for field service professionals, so you can trust it. more than 110,000 pros in north america use it. Field service professionals can expand their business using workiz. field service businesses can manage their scheduling, billing, payment processing, and other tasks with the help of workiz's user-friendly platform.... Read more

Rating Comparisons

Overall

3.9/5

4.2/5

Features

4.3/5

4.2/5

Customer Support

4.2/5

4.5/5

Pricing Score

3.6/5

4.5/5

Mobile App

3.65/5

3.75/5

Ease of Use

4.1/5

4.5/5

Popularity

3.8/5

4.3/5

Pros and Cons

Capterra

4.3/5

4.6/5

Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra

Pros

Super simple and user friendly. Very easy to navigate through.
Capterra

Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra

Cons

Customer service is unhelpful with a very poor attitude. Tech support is poor with a poor attitude.
Capterra

GetApp

4.3/5

4.6/5

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp

Pros

Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
GetApp

Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp

Cons

Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
GetApp

Software Advice

4.3/5

4.6/5

Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice

Pros

Very easy to operate and see exactly where, when and what you finished. I like of a job isn't finished unless you know why it's not finished
Software Advice

Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice

Cons

trouble understanding the estimate vs job input.
Software Advice

4.4/5

4.6/5

Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2

Pros

The Workiz program is simple, straightforward and easy to use. The best thing about the product is it has integrations that work well with other programs, this allows you to focus on running the business and not learning the program.
G2

Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2

Cons

Lots of bugs and the workflow is very far from being intuitive. The system is flexible and if you're tech savvy it's very very very frustrating to my team to deal with the bugs and counterintuitive workflow.which is tough for my type of business, but they're working to improve that so I don't expect it to be an issue forever.
G2