Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra
Extremely easy to use, Granular functionality for alerts, personalizable dashboards, Great monitoring features.
Capterra
There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra
The day to day tasks and the bulk tasks need an upgrade. Things that other platforms do VZW needs to do
Capterra
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp
Great software that can generate savings and improve productivity. Weigh the costs and benefits and decide if your company can make the move to Verizon Connect, you will benefit greatly.
GetApp
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp
Can’t cancel the contract even though you provide the written 60 days notice. Fraudulent billing, obnoxious customer service.
GetApp
The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice
Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.
Software Advice
Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice
Product enhancement of certain issues. Example, more than one email address, speed of program when changing on the dashboard.
Software Advice
We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2
Nothing, they suck at everything. They can't help you with anything.
G2
Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2
Everything sucks, customer service sucks, they can't help you at all. Worst company ever, customer service sucks and they charge you for additional devices. When you find out and try getting your money back they can’t help you at all and go around saying they will escalate the case. I was charged for 2 additional devices for an entire year. Try getting my money back, they never call me back.
G2
