Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra
The software has been great and has performed as described. The integration team has been awesome as well.
Capterra
There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra
From a technician and management perspective the platform either does not record any of your information for the day because it failed to sync or it crashes and won't log you in on the day.
Capterra
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp
Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues.
GetApp
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp
Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro
GetApp
The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice
The Quote features and catalogue worked well
Software Advice
Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice
Time entering, looking back on jobs, live time costing
Software Advice
Initial Scheduling, Price Book
Trust Radius
Good webinars
Trust Radius
Quickbooks integration, Emergency Customer service availability
Trust Radius
Ability to create leave forms for the employees (to my best knowledge, this doesn't exist)
Trust Radius
We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2
The program has definitely made the administration and workflow much easier. This then feeds back with good reporting. Once you understand the interconnection of each element of the app/program, it makes the communication within my division and clients much easier
G2
Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2
One thing that was difficult was the first initial setup so that it can work within our industry. There are still a few things that we need to find a work around for as our application or approach is a bit different to the general trades
G2
