Service-titan vs ServiceWorks

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ServiceWorks vs Service-titan

Service-titan vs ServiceWorks Comparison

ServiceWorks vs Service-titan Comparison

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3.9/5

Visit Website Service-titan

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ServiceWorks

3.6/5

Visit Website ServiceWorks

About Software

Service-titan

ServiceTitan is seen as an enterprise-grade field service management software, a software designed for large businesses. Its robust CRM and marketing automation tools streamline the business, and this feature makes it different from other software. ServiceTitan's mobile app has proven to be beneficial for technicians in many ways such as real-time updates, which improve on-field work. It has a special analytics and reporting system, which makes data-driven decisions possible. ServiceTitan provides a reliable... Read more

ServiceWorks

ServiceWorks is a comprehensive field service management software, specially designed for service-based businesses. This software helps businesses increase efficiency and productivity by automating various tasks and simplifying processes. The inventory management feature gives businesses full control over the status of their stock. This feature helps in tracking inventory in real-time, monitoring stock levels, and estimating order requirements. The multi-location inventory feature of ServiceWorks gives busin... Read more

Rating Comparisons

Overall

3.9/5

3.6/5

Features

4.3/5

4/5

Customer Support

4.2/5

4.1/5

Pricing Score

3.6/5

3.8/5

Mobile App

3.65/5

2.5/5

Ease of Use

4.1/5

3.6/5

Popularity

3.8/5

3.7/5

Pros and Cons

Capterra

4.3/5

3.8/5

Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra

Pros

Their system is very user friendly and I love the customization for their format.
Capterra

Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra

Cons

These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
Capterra

GetApp

4.3/5

3.8/5

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp

Pros

I run a team of about 7 techs as of now and we have used many other softwares and this is by far the best. Customer service is friendly and helps you with every need.
GetApp

Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp

Cons

When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
GetApp

Software Advice

4.3/5

3.8/5

Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice

Pros

I like that everything can be managed in one spot.
Software Advice

Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice

Cons

It's a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part
Software Advice

4.4/5

3.5/5

Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2

Pros

The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time.
G2

Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2

Cons