Service-titan vs ServiceWorks

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ServiceWorks vs Service-titan

Service-titan vs ServiceWorks Comparison

ServiceWorks vs Service-titan Comparison

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3.9/5

Visit Website Service-titan

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ServiceWorks

3.6/5

Visit Website ServiceWorks

About Software

Service-titan

ServiceTitan includes industry best practices to assist you in streamlining operations, increasing sales, delivering a better customer experience, lowering expenses, and managing your business more efficiently. it is used by the top service companies in the globe and is trusted by over 100,000 professionals. servicetitan is a robust yet user-friendly platform that combines scheduling, dispatch, billing, sales, marketing, reporting, and more in a mobile environment. it made field services business operatio... Read more

ServiceWorks

ServiceWorks is the Best internet scheduling platform for any business. Get instant booking, booking from customer entry or simply on your own in the administrative center. ServiceWorks is one finished platform for scheduling and dispatch. With every one of the elements you get astounding customer service For nothing. The onboarding to the site is made EASY and PAINLESS as we import all your customer and cost list information. Regardless of what service you offer we have an answer for you. We offer end to en... Read more

Rating Comparisons

Overall

3.9/5

3.6/5

Features

4.3/5

4/5

Customer Support

4.2/5

4.1/5

Pricing Score

3.6/5

3.8/5

Mobile App

3.65/5

2.5/5

Ease of Use

4.1/5

3.6/5

Popularity

3.8/5

3.7/5

Pros and Cons

Capterra

4.3/5

3.8/5

Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra

Pros

Their system is very user friendly and I love the customization for their format.
Capterra

Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra

Cons

These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
Capterra

GetApp

4.3/5

3.8/5

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp

Pros

I run a team of about 7 techs as of now and we have used many other softwares and this is by far the best. Customer service is friendly and helps you with every need.
GetApp

Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp

Cons

When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
GetApp

Software Advice

4.3/5

3.8/5

Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice

Pros

I like that everything can be managed in one spot.
Software Advice

Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice

Cons

It's a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part
Software Advice

4.4/5

3.5/5

Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2

Pros

The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time.
G2

Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2

Cons