Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra
So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
Initial Scheduling, Price Book
Trust Radius
Drastically expanding the time it takes to perform essential job functions
Trust Radius
Quickbooks integration, Emergency Customer service availability
Trust Radius
ServiceMax developers could benefit from having, at a minimum, a surface level understanding of the limitations of object oriented programming
Trust Radius
We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2
If you have poor network service, you will experience sync issues
G2
