Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra
The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way.
Capterra
There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra
The only things that could be better are: The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.
Capterra
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp
Integrate well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
GetApp
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used
GetApp
The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice
It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail.
Software Advice
Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice
The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support.
Software Advice
We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2
The ability to track each leg of a job to completion, including the ability to communicate with the customer. Would like to be able to delete fields that we don't use like you can in other CRM systems.
G2
Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2
Sometimes we have a distributor, customer, and parent account, it's challenging to capture all this information, and we tend to use a location nickname to add the information needed. It would be nice if there were another field or if we had the capability to rename a field that we do.
G2
