Service-titan vs Sera

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Sera vs Service-titan

Service-titan vs Sera Comparison

Sera vs Service-titan Comparison

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3.9/5

Visit Website Service-titan

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Sera

4.24/5

Visit Website Sera

About Software

Service-titan

ServiceTitan is seen as an enterprise-grade field service management software, a software designed for large businesses. Its robust CRM and marketing automation tools streamline the business, and this feature makes it different from other software. ServiceTitan's mobile app has proven to be beneficial for technicians in many ways such as real-time updates, which improve on-field work. It has a special analytics and reporting system, which makes data-driven decisions possible. ServiceTitan provides a reliable... Read more

Sera

Sera is a systematic and high-tech field service management software designed primarily for industries such as HVAC, plumbing, and electrical. The software has proven to be very beneficial for users, allowing them to accurately schedule work orders and assign technicians to important tasks. Using this software allows for quick and accurate estimation and business strategy formulation, making it very easy to send custom proposals to customers. The software also provides detailed reports and dashboards, giving... Read more

Rating Comparisons

Overall

3.9/5

4.24/5

Features

4.3/5

3.4/5

Customer Support

4.2/5

4.8/5

Pricing Score

3.6/5

4.4/5

Mobile App

3.65/5

Ease of Use

4.1/5

4.4/5

Popularity

3.8/5

4.2/5

Pros and Cons

Capterra

4.3/5

4.6/5

Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra

Pros

This is a very easy-to-use platform, easy to train and implement.
Capterra

Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra

Cons

Need to be able to edit the booking windows.
Capterra

GetApp

4.3/5

4.6/5

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp

Pros

Sensitive content was the best thing that SERA has. She is the best and made a very difficult transition much better.
GetApp

Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp

Cons

I disliked that the job summary from previous work down prior to Sera was not available.
GetApp

Software Advice

4.3/5

4.6/5

Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice

Pros

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!
Software Advice

Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice

Cons

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.
Software Advice

4.4/5

4.3/5

Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2

Pros

Support staff is great. System is easy to use. Accessible from the desktop to tablets to cell phones. Zapier triggers are great - need more.
G2

Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2

Cons

There is no published roadmap. We don't know if we should invest in developing external (or connected) functionality or not. It would help to have a report writer to develop custom reports.
G2