Service-titan vs Sera

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Sera vs Service-titan

Service-titan vs Sera Comparison

Sera vs Service-titan Comparison

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3.9/5

Visit Website Service-titan

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Sera

4.24/5

Visit Website Sera

About Software

Service-titan

ServiceTitan includes industry best practices to assist you in streamlining operations, increasing sales, delivering a better customer experience, lowering expenses, and managing your business more efficiently. it is used by the top service companies in the globe and is trusted by over 100,000 professionals. servicetitan is a robust yet user-friendly platform that combines scheduling, dispatch, billing, sales, marketing, reporting, and more in a mobile environment. it made field services business operatio... Read more

Sera

Sera helps little to moderate sized HVAC, plumbing, and electrical businesses make more money by cutting as the day progresses to-day confusion and assisting centre around the most elevated esteem with working. Sera assists entrepreneurs with focusing just on the main thing, making it more straightforward to prepare new staff, decrease turnover, and quit depending entirely on the one staff member who knows how to function the product. Sera was made with the fundamental standard of assisting private workers... Read more

Rating Comparisons

Overall

3.9/5

4.24/5

Features

4.3/5

3.4/5

Customer Support

4.2/5

4.8/5

Pricing Score

3.6/5

4.4/5

Mobile App

3.65/5

Ease of Use

4.1/5

4.4/5

Popularity

3.8/5

4.2/5

Pros and Cons

Capterra

4.3/5

4.6/5

Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra

Pros

This is a very easy-to-use platform, easy to train and implement.
Capterra

Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra

Cons

Need to be able to edit the booking windows.
Capterra

GetApp

4.3/5

4.6/5

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp

Pros

Sensitive content was the best thing that SERA has. She is the best and made a very difficult transition much better.
GetApp

Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp

Cons

I disliked that the job summary from previous work down prior to Sera was not available.
GetApp

Software Advice

4.3/5

4.6/5

Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice

Pros

It is so easy to use and easy to navigate. I love NOT having to map and consolidate jobs, that Sera does it for you!
Software Advice

Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice

Cons

I do not like that info didn't carry over from old system, so we are still using the old system and working out of both is not ideal and more time consuming.
Software Advice

4.4/5

4.3/5

Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2

Pros

Support staff is great. System is easy to use. Accessible from the desktop to tablets to cell phones. Zapier triggers are great - need more.
G2

Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2

Cons

There is no published roadmap. We don't know if we should invest in developing external (or connected) functionality or not. It would help to have a report writer to develop custom reports.
G2