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Service-titan vs OctopusPro

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OctopusPro vs Service-titan

Service-titan vs OctopusPro Comparison

OctopusPro vs Service-titan Comparison

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About Software

Service-titan
ServiceTitan includes industry best practices to assist you in streamlining operations, increasing sales, delivering a better customer experience, lowering expenses, and managing your business more efficiently. it is used by the top service companies in the globe and is trusted by over 100,000 professionals. servicetitan is a robust yet user-friendly platform that combines scheduling, dispatch, billing, sales, marketing, reporting, and more in a mobile environment. it made field services business operatio... Read more
OctopusPro
With OctopusPro, a cloud-based service management solution, you are able to handle clients, leads, estimates, bookings, invoices, payments, comments, and reviews in addition to your staff and field workers. OctopusPro also gives you access to all the features and resources you need to run and expand your business. Assisting you in lowering administrative and operational costs, improving communication between your office, field staff, and clients, and increasing conversions and customer retention. Users c... Read more

Rating Comparisons

Overall
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.9/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Features
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
Customer Support
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
star-iconstar-iconstar-iconstar-iconstar-icon 5/5
Pricing Score
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.6/5
star-iconstar-iconstar-iconstar-iconstar-icon 5/5
Mobile App
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.65/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
Ease of Use
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5
Popularity
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.8/5
star-iconstar-iconstar-iconstar-iconblank-star-icon 4/5

Pros and Cons

Capttera img
Capterra
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.

Capterra
Pros

Easy to use, covers every aspect of our business from lead management to quote and booking to invoice and payment management.

Capterra
Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.

Capterra
Cons

It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.

Capterra
get-app img
GetApp
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconstar-icon 5.0/5
Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.

GetApp
Pros

OctopusPro makes it extremely easy to manage our staff, customers, bookings, invoicing, payments, sales campaigns and a whole lot more. Our entire team are very impressed. OctopusPro really has too many features to mention in this review. A few features to mention: - Technician AND customer facing app - Very helpful dashboard - Jobs status notification to clients - Ability for field workers to manage a job end to end (job check in, arrived onsite, work completed, accept payment), etc. - Very responsive Customer Service

GetApp
Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

GetApp
Cons

It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.

GetApp
Software-advice img
Software Advice
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.

Software Advice
Pros

Easy to use, covers every aspect of our business from lead management to quote and booking to invoice and payment management.

Software Advice
Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.

Software Advice
Cons

It was a little difficult to set up due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.

Software Advice
G2 img
G2
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.4/5
star-iconstar-iconstar-iconstar-iconstar-icon 5.0/5
Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.

G2
Pros

offer a free trial and also many premium plans who fix for small and big teams as well, the starting price is very ship, so you do not need to pay a big amount of many per month for 1 to 5 users, octopuspro also counts with an integrated payment system, very easy to set up

G2
Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.

G2
Cons

The process of setup takes a little more longer, there are so many advanced features and that is why it takes so much time to configure it, about the calendar we are very satisfied about it, but we could be better is they could add a drag and drop function to it

G2

Service-titan vs. OctopusPro Features

Billing & Invoicing
Multi Location Inventory
Job Dispatching
Time Tracking
Custom Template (Email and job card)
Job Scheduling
Geofencing
Appointment management
Purchase order supplier management
Customer web portal

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