Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra
Love the scheduling of estimates and the ease to convert to an approved project. And the support team is top class.
Capterra
There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra
There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers.
Capterra
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp
I just like the ease of use and the organisation of it. Keeps me organised and helps me accomplish more
GetApp
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
GetApp
The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice
FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Software Advice
Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice
I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Software Advice
We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2
Great customer service. I also find the software very easy to use for my office staff and my employees in the field. Of course, we have some growing pains as we have been with a software company for several years now, But they have always been great about getting any problem we have corrected with in a timely manner.
G2
Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2
So the problems I have had would be with the Maintenance program feature which is a bit clumsy at the time but have grown leaps and bounds from when the maintenance side started.
G2
