Service-titan vs FieldConnect

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FieldConnect vs Service-titan

Service-titan vs FieldConnect Comparison

FieldConnect vs Service-titan Comparison

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3.9/5

Visit Website Service-titan

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FieldConnect

4.3/5

Visit Website FieldConnect

About Software

Service-titan

ServiceTitan is seen as an enterprise-grade field service management software, a software designed for large businesses. Its robust CRM and marketing automation tools streamline the business, and this feature makes it different from other software. ServiceTitan's mobile app has proven to be beneficial for technicians in many ways such as real-time updates, which improve on-field work. It has a special analytics and reporting system, which makes data-driven decisions possible. ServiceTitan provides a reliable... Read more

FieldConnect

FieldConnect is an efficient field service management software built on modern technology that helps field businesses automate and make their services customer-centric. Its many features are very helpful for field management such as smart scheduling, real-time tracking, and data analytics, helping businesses to simplify their processes. If you are looking to create a business strategy to establish better coordination between your field employees and customers, then this software can be an ideal and excellent... Read more

Rating Comparisons

Overall

3.9/5

4.3/5

Features

4.3/5

3.5/5

Customer Support

4.2/5

4.8/5

Pricing Score

3.6/5

4.7/5

Mobile App

3.65/5

4.3/5

Ease of Use

4.1/5

4.7/5

Popularity

3.8/5

4.2/5

Pros and Cons

Capterra

4.3/5

4.8/5

Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra

Pros

Very user friendly and makes operations much easier. Great support if you run into issues or need help!
Capterra

Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra

Cons

Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations
Capterra

GetApp

4.3/5

4.8/5

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp

Pros

Very user friendly and makes operations much easier. Great support if you run into issues or need help!
GetApp

Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp

Cons

Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations.
GetApp

Software Advice

4.3/5

4.8/5

Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice

Pros

FieldConnect had a very nice interface for both the user and the manager and had a seamless connection to our ERP
Software Advice

Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice

Cons

Not very customizable and reports were very limited. Also, some of the pay/timeclock features were limited.
Software Advice

4.4/5

4.3/5

Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2

Pros

Field connect reduces paperwork and records all the transactions in an easy and simple way. It also helps in tracking attendance and tracking GPS.
G2

Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2

Cons