Service-titan vs FieldAware

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FieldAware vs Service-titan

Service-titan vs FieldAware Comparison

FieldAware vs Service-titan Comparison

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3.9/5

Visit Website Service-titan

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FieldAware

3.2/5

Visit Website FieldAware

About Software

Service-titan

ServiceTitan is seen as an enterprise-grade field service management software, a software designed for large businesses. Its robust CRM and marketing automation tools streamline the business, and this feature makes it different from other software. ServiceTitan's mobile app has proven to be beneficial for technicians in many ways such as real-time updates, which improve on-field work. It has a special analytics and reporting system, which makes data-driven decisions possible. ServiceTitan provides a reliable... Read more

FieldAware

FieldAware field service software is an advanced platform designed to address every error that businesses encounter, and is designed to operate field operations digitally. The software is ideal for small to large businesses and meets specific business requirements. The software is specifically designed to help mobile users operate the system with ease. The intuitive mobile app allows field workers to access, upload, and update data from any device. FieldAware's invoice generation system is automated, gene... Read more

Rating Comparisons

Overall

3.9/5

3.2/5

Features

4.3/5

3.7/5

Customer Support

4.2/5

3.2/5

Pricing Score

3.6/5

2.8/5

Mobile App

3.65/5

2.7/5

Ease of Use

4.1/5

3.5/5

Popularity

3.8/5

3.3/5

Pros and Cons

Capterra

4.3/5

3.3/5

Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra

Pros

Field Locate is relatively easy for a technician to use, has a nice mobile app, and nice reporting features.
Capterra

Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra

Cons

This has gone from bad to worse. Nobody returns phone calls, emails etc. I have even called the Sales dept and can't get through to them either.
Capterra

GetApp

4.3/5

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp

Pros

Outstanding- will help create the system specific to our business. Continuous Upgrading the system.
GetApp

Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp

Cons

Make a mistake a
GetApp

Software Advice

4.3/5

3.3/5

Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice

Pros

FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Software Advice

Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice

Cons

I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Software Advice

4.4/5

4.3/5

Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2

Pros

You can enter in inspection information and keep records for each customer.
G2

Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2

Cons