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Service-titan vs Field Complete

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Field Complete vs Service-titan

Service-titan vs Field Complete Comparison

Field Complete vs Service-titan Comparison

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About Software

Service-titan
ServiceTitan is seen as an enterprise-grade field service management software, a software designed for large businesses. Its robust CRM and marketing automation tools streamline the business, and this feature makes it different from other software. ServiceTitan's mobile app has proven to be beneficial for technicians in many ways such as real-time updates, which improve on-field work. It has a special analytics and reporting system, which makes data-driven decisions possible. ServiceTitan provides a reliable... Read more
Field Complete
Field Complete is a comprehensive field service management software that helps businesses organize and manage their operations effectively through features such as customer management, estimates and quotes, scheduling, task management, billing, messenger, reporting, GPS tracking, payments, and business rules. The software allows setting up custom rules and processes based on business needs, thereby optimizing business operations. The software also allows tracking the team's location and their travel routes i... Read more

Rating Comparisons

Overall
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.9/5
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.7/5
Features
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.4/5
Customer Support
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.2/5
star-iconstar-iconstar-iconstar-iconstar-icon 5.0/5
Pricing Score
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.6/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.9/5
Mobile App
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.65/5
NA
Ease of Use
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.1/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.8/5
Popularity
star-iconstar-iconstar-iconhalf-star-iconblank-star-icon 3.8/5
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.5/5

Pros and Cons

Capttera img
Capterra
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconstar-icon 5.0/5
Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.

Capterra
Pros

How simple it is and how extreme lines the entire scheduling and job management process for our company.

Capterra
Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.

Capterra
Cons

That this product was'nt released out sooner.

Capterra
get-app img
GetApp
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconstar-icon 5.0/5
Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.

GetApp
Pros

Able to track my tech's daily schedule and routes, all communication can be handled through the app, estimate submission, photos, etc. I like that everything is in one place and I don't have to worry about emails, text messages, or excel to track our work.

GetApp
Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.

GetApp
Cons

The reporting takes some getting used to.

GetApp
Software-advice img
Software Advice
star-iconstar-iconstar-iconstar-iconhalf-star-icon 4.3/5
star-iconstar-iconstar-iconstar-iconstar-icon 5.0/5
Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.

Software Advice
Pros

Simple and easy to use. Sync with Quick Books. You can pull pretty much any report possible. I like color change after Work Order updated. I like to see who updated work order last and who created it. You can see all the communication from techs, dispatchers, accountants. I like how software send emails attaching supporting documents and pictures.

Software Advice
Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.

Software Advice
Cons

Need training how to create and save filters to pull reports. Would want software send notifications if Work Order for some reason was revised after completion.

Software Advice

Service-titan vs. Field Complete Features

Billing & Invoicing
Multi Location Inventory
Job Dispatching
Time Tracking
Custom Template (Email and job card)
Job Scheduling
Geofencing
Appointment management
Purchase order supplier management
Customer web portal

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