Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra
Ahead of the leading competitors while maintaining great, affordable pricing.
Capterra
There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra
Very poor customer service. They do not reply to complaints.
Capterra
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
GetApp
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp
Its to easy to accidentally delete an invoice. Picture quality is horrible.
GetApp
The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
Software Advice
Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice
Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
Software Advice
Initial Scheduling, Price Book
Trust Radius
The ability to notify customers of progress before and after the service call is highly appreciated by reviewers. They feel that Dispatch's messaging feature is not only easy to use but also vital for customers who have difficulty hearing on the phone or receiving voicemails. Additionally, clients appreciate being notified when the technician is on their way using Dispatch's mapping feature.
Trust Radius
Quickbooks integration, Emergency Customer service availability
Trust Radius
Users have expressed that having to complete their profile before saving is inconvenient. Some reviewers feel that this requirement should be optional, as it can be time-consuming and may not be necessary for all users.
Trust Radius
We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2
The scheduling for the day can be displayed and navigated while simultaneously booking another job. Also the software updates in real time.
G2
Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2
The least helpful is the invoices get mixed up for the job displayed. If i look at an invoice then switch to a different job and look for their invoice, the last customer invoice i looked at will appear in this customer's job. It can be confusing, I have to open all invoices listed to find the one I'm looking for.
G2
