Service-titan vs Connecteam

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Connecteam vs Service-titan

Service-titan vs Connecteam Comparison

Connecteam vs Service-titan Comparison

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3.9/5

Visit Website Service-titan

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Connecteam

4.4/5

Visit Website Connecteam

About Software

Service-titan

ServiceTitan is seen as an enterprise-grade field service management software, a software designed for large businesses. Its robust CRM and marketing automation tools streamline the business, and this feature makes it different from other software. ServiceTitan's mobile app has proven to be beneficial for technicians in many ways such as real-time updates, which improve on-field work. It has a special analytics and reporting system, which makes data-driven decisions possible. ServiceTitan provides a reliable... Read more

Connecteam

Connecteam is a user-friendly field service software with all the features designed for user satisfaction. If you own a large business and want efficient software, then this software helps you to manage all your field jobs easily. Connecteam software provides group discussion features among all the technicians and staff to maintain transparency of every scheduled job. Job assigner can easily track the live location of the technician so that it is easy to assign jobs to the same technician at nearby locations... Read more

Rating Comparisons

Overall

3.9/5

4.4/5

Features

4.3/5

3.7/5

Customer Support

4.2/5

4.9/5

Pricing Score

3.6/5

4.8/5

Mobile App

3.65/5

4.1/5

Ease of Use

4.1/5

4.7/5

Popularity

3.8/5

4.3/5

Pros and Cons

Capterra

4.3/5

4.8/5

Pros

Current is based out of ATL and they are amazing. Easy to use software, visual and self explanatory.
Capterra

Pros

Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for rapid growth.
Capterra

Cons

There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast.
Capterra

Cons

SMS functions didn't go well, probably due to local regulations SMS may have delivery failures.
Capterra

GetApp

4.3/5

4.8/5

Pros

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
GetApp

Pros

Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
GetApp

Cons

Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
GetApp

Cons

Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
GetApp

Software Advice

4.3/5

4.8/5

Pros

The scheduling and dispatching board and screens are easy to navigate and very helpful.
Software Advice

Pros

Connecteam is a software that is being used departmentally in the institution.It makes it possible for members of each department to internally communicate.
Software Advice

Cons

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on the business unit.
Software Advice

Cons

Getting staff used to a new clock in the system will always be difficult.
Software Advice

4.4/5

4.3/5

Pros

We love how integrated the system can be. Scheduling, Customer Service, AR, and Marketing capabilities make our day to day operations run pretty smoothly. Once you get used to the system it is fairly easy to use.
G2

Pros

The main thing that caught my attention was how customizable and user-friendly it was. It has MANY features and allows you to create the workspace needed for your business
G2

Cons

Customer service has a bit to be desired. We have recommended ST to many other companies, but when they call for a presentation they have not been called back.
G2

Cons

The pricing is currently cost prohibitive for a small business of 2-5 people. After a recent review the company reached out and is using feedback for future developments.
G2