So powerful for Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Capterra
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
ServiceMax configuration needs some type of versioning or configuration tracking.
Capterra
Very disappointed with every customer interaction.
Capterra
Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.
GetApp
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
The only real negative point to Servicemax is the resource hunger.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.
Software Advice
It keeps the technicians on task
Software Advice
We had multiple issues with the dispatch console which have led to periods of downtime
Software Advice
The program could be more user friendly to get it set up
Software Advice
It is easy to use and can be downloaded on a tablet, phone or laptop. It is also easy to integrate into other 3rd party applications.
G2
The user interface and design is straightforward and mostly easy to navigate
G2
If you have poor network service, you will experience sync issues
G2
Too many steps to get to one change. it could be simplified.
G2
